Terms and Conditions for Group Reservations

  • A Group is considered a reservation with ten (10) or more guests.
  • A Group reservation must be made exclusively by email: bgh@bestguesthostel.com.
  • Group bookings are only accepted for a minimum of three (3) nights.
  • Reservation payment

    It’s required a payment of 50% of the total pay due of the reservation by wire transfer (Only after the confirmation of the transfer will the reservation be confirmed).
    The payment of the other half has to be made up to 7 days before the check-in date and with a consequent confirmation document.

    If payment deadlines are not respected, we reserve the right to cancel the reservation.

    Cancelation policy

    In case of a cancelation, a partial or total modification of the reservation, the amount paid is non-refundable
    At least one week before the check-in date, it is necessary to send the hostel a list with the details of each member of the group.


    Not included. If you want breakfast included, please ask for a rate with breakfast when making the reservation request. (bread, cereals, butter, chocolate, jams, milk, coffee, tea, orange juice).


    Not included: for hire 1€/unit.


    Handed upon request at the reception (free).

    General Rules of Best Guest Hostel


    From 07:00h to 11:00h.


    From 15:00h (If the guest arrives at the hostel earlier can leave the luggage ate the hostel). At the check-in, is mandatory to present a valid identification card with picture (passport, ID or driver’s license).


    Until 11:30h.

    Room Key

    Upon check-in, the guest receives the room key/card


    The rooms are equipped with lockers (only in dormitories). The hostel won’t take responsibility for valuables kept in the rooms.


    Upon check-in, each guest must pay a cash deposit of 5 Euros. You will receive a full refund of the deposit when you check out, as long as there has been no damage to the accommodation by any member of the group.


    For your safety, rooms and corridors are restricted to personnel registered on our system only.

    Non Smoking

    Smoking is prohibited in the whole building. In case of transgression, the guest shall have to leave the premises immediately and no money will be refund.

    Breakage/damages to the Hostel

    Guest will have to pay any damaged caused by inappropriate behaviour during the stay.

    Admission Criteria

    All reservations are subject to availability and the Best Guest Hostel is entitled to decline any reservation if not seen fit.

    Best Guest HostelBest Guest HostelBest Guest Hostel
    Best Guest HostelBest Guest HostelBest Guest Hostel